Health and Safety Policy

Puredrive Energy Health and Safety Statement

A safe workplace involves creating and maintaining an environment in which employees can work safely, and without risk to their physical and psychological health and welfare.

Puredrive Energy recognises and accepts its health and safety duties for providing a safe and healthy working environment (as far as is reasonably practicable) for all its workers (paid or voluntary) and other visitors to its premises under ‘The Health and Safety at Work Act 1974’, ‘The Regulatory Reform (Fire Safety) Order 2005’, ‘The Management of Health and Safety at Work Regulations 1999’ and other relevant legislation and common law duties of care. We will assess the hazards and risks faced by our workforce in the course of their work and take action to control those risks to an acceptable tolerable level.

To achieve compliance with these commitments PUREDRIVE ENERGY LTD implements and maintains an Occupational Health and Safety Management System (OHSMS), which processes constitute an integral part of the company’s business strategy and are designed to meet the requirements of ISO 45001:2018. The company will promote sustained, inclusive and sustainable economic growth by the continual improvement of the Occupational Health and Safety Management System and by assessing potential impacts of climate change on our operations, processes and procedures to contribute to global sustainability efforts.

The company provides the necessary mechanisms, time, training and resources for participation and consultation of workers.

It is the duty of all Employees at work:

  • To take reasonable care for the health and safety of themselves and others who may be affected by their acts and/or omissions at work and co-operate with us in fulfilling our statutory duties
  • Not to interfere with or misuse anything provided in the interest of health and safety
  • To carry out only the activities for which they have received health and safety training
  • To take due regard of health and safety information and to utilise PPE when advised to do so
  • To be aware of substances on site that may cause a danger to health e.g., Thinners and inform management immediately if such items are discovered
  • To immediately report accidents and incident.
  • To immediately report any near misses.

General

  • This Health and Safety Policy will be reviewed regularly, amended and updated as and when necessary and any such changes will be communicated to all employees

Health and Safety Policy Originally created: 29/07/2022 Updated by: Phil Warner (04/11/2024)

Revision: 2.3 Page 1 of 1

Quality Policy

Policy details

PUREDRIVE ENERGY LTD is committed to continually improving quality whilst consistently meeting our customers’ requirements in the design, development, building and distribution of energy storage solutions.

In order to achieve compliance with these commitments PUREDRIVE ENERGY LTD implements and maintains a Quality Management System (QMS), which processes constitute an integral part of the company’s business strategy and are designed to meet the requirements of EN ISO 9001:2015.

This will be achieved through:

  • Considering the context of the organization and aligning the Quality Management System with its strategic direction.
  • Identifying, evaluating and addressing the risks and opportunities associated to the business activities.
  • Satisfying customer expectations and applicable legal & contractual requirements.
  • Assessing potential impacts of climate change on our operations, processes and procedures to
  • contribute to global sustainability efforts.
  • Management of organization, along with employee-established quality objectives and defined responsibilities and authorities for their fulfilment.
  • Establishing, applying, maintaining and continual improvement of effectiveness of the Quality Management System.
  • Continual enhancement of customers’ satisfaction through our high-quality products and supportive customer service department.
  • Defining the necessary competences for every job within the company supported by the appropriate training.
  • Tracking and applying the latest technologies to our processes including software development.
  • Selecting suppliers carefully following high standard criteria with supporting audit
  • Commitment to increase quality of our products in order to exceed customers’ expectations.
  • Making continuous improvement a part of our daily operation.
  • Ensuring that our Policy and Procedure Manuals reflect what we do.
  • Continuously upgrading the Quality Management System in all departments. Maintaining the quality of both products and services through our international expansion in target countries.

The framework for setting quality objectives is defined in the Quality Manual.

CEO is responsible for communicating the Quality Policy to all persons working for or on behalf of the organisation and making it available to the public.

Ver 0.5 from July 2025 Page 1 of 1

To view the fully signed version of the policy visit here

Fire Safety Policy

Puredrive energy Fire Safety Policy Statement

Introduction

Puredrive Energy is committed to providing a safe and healthy work environment for all employees, visitors, and contractors.

Our fire policy is designed to ensure that our premises and all the people on them are protected from the risk of fire and that appropriate action can be taken in case of a fire emergency.

Purpose

The purpose of this fire policy is to establish a set of procedures and guidelines for identifying, preventing, and responding to fire hazards in our workplace. This policy applies to all employees, visitors, and contractors.

Fire Prevention:

  • The company will comply with all relevant fire safety legislation and regulations, including the Regulatory Reform (Fire Safety) Order 2005 and Fire Safety (England) Regulations 2022.
  • Regular fire risk assessments will be conducted to identify and evaluate fire hazards and appropriate measures will be taken to eliminate or reduce those hazards.
  • Fire extinguishers and other fire-fighting equipment will be provided and maintained in good working condition.
  • All employees will be trained on fire prevention and evacuation procedures and will be informed of the location of fire exits, fire alarms, and fire-fighting equipment.
  • Smoking is prohibited in all company-owned and leased premises.
  • The company will ensure that flammable materials are stored and handled safely.
  • Portable heaters, open flames, and other potential fire hazards will be used in accordance with manufacturer’s instructions.
  • Electrical equipment will be maintained in good working condition and will be tested and inspected regularly.
  • Emergency lighting will be tested and maintained in good working condition.

Fire Response

  • In the event of a fire, employees will immediately activate the nearest fire alarm and evacuate the building via the nearest available exit.
  • Employees will be familiar with the evacuation procedures and be aware of the location of the assembly point.
  • Emergency evacuation drills will be conducted regularly to ensure that employees are prepared to respond in case of a fire.
  • The company will maintain a fire logbook that will record all fire-related incidents, including false alarms, and will be available for inspection by the fire brigade and other authorities.
  • All Fire Wardens will be trained on how to use fire-fighting equipment and will be informed of the location of fire extinguishers and other fire-fighting equipment.
  • The company will ensure that fire alarm systems are maintained and tested regularly and that all fire-related incidents are reported to the fire brigade and other authorities as required by law.

Conclusion

Puredrive Energy is committed to providing a safe and healthy work environment for all employees, visitors, and contractors. This fire policy is designed to ensure that our premises and all the people on them are protected from the risk of fire and that appropriate action can be taken in case of a fire emergency. This policy will be reviewed and updated regularly to ensure that it remains current and effective.

Implementation:

This fire policy will be reviewed annually and will be communicated to all employees, visitors, and contractors. All employees are responsible for familiarising themselves with this policy and for implementing its provisions in their daily work.

Updated 15/8/2024

Vulnerability Disclosure Policy

Introduction

This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to us (the “Company”). We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always acting in compliance with it.

We value those who take the time and effort to report security vulnerabilities according to this policy. However, we do not offer monetary rewards for vulnerability disclosures.

Reporting

If you believe you have found a security vulnerability in any Puredrive Energy products or services (including our branded products manufactured under licence), please submit your report to us here.

CTO – Puredrive Energy Ltd, Unit 18a & 18b, Orchard Industrial Estate, Evesham Road, Toddington, Cheltenham, GL54 5EB

In your report please include details of:

  • The website, IP, page or application where the vulnerability can be observed
  • A brief description of the type of vulnerability, for example; “XSS vulnerability”.
  • Steps to reproduce. These should be a benign, non-destructive, proof of concept. This helps to ensure that the report can be triaged quickly and accurately. It also reduces the likelihood of duplicate reports, or malicious exploitation of some vulnerabilities, such as sub-domain takeovers.

What to Expect from us

  • After you have submitted your report, we will respond to your report within 5 working days and aim to triage your report within 10 working days. We’ll also aim to keep you informed of our progress.
  • Priority for remediation is assessed by looking at the impact, severity and exploit complexity. Vulnerability reports might take some time to triage or address. You are welcome to enquire on the status but should avoid doing so more than once every 14 days. This allows our team to focus on the remediation.
  • We will notify you when the reported vulnerability is remediated, and you may be invited to confirm that the solution covers the vulnerability adequately.
  • Once the reported vulnerability has been resolved, we welcome requests to disclose your report. We will unify guidance to affected users, so please do continue to coordinate public release with us.

You must NOT:

  • Break any applicable law or regulations
  • Access unnecessary, excessive or significant amounts of data
  • Modify data in the Organisation’s systems or services
  • Use high-intensity invasive or destructive scanning tools to find vulnerabilities
  • Attempt or report any form of denial of service, for example, overwhelming a service with a high volume of requests
  • Disrupt the Organisation’s services or systems
  • Submit reports detailing non-exploitable vulnerabilities, or reports indicating that the services do not fully align with “best practice”, for example missing security headers
  • Submit reports detailing TLS configuration weaknesses, for example “weak” cipher suite support or the presence of TLS1.0 support
  • Communicate any vulnerabilities or associated details other than by means described in this Policy and where applicable, the published security.txt
  • Social engineer, ‘phish’ or physically attack the Organisation’s staff or infrastructure
  • Demand financial compensation in order to disclose any vulnerabilities

You must:

  • Always comply with data protection rules and must not violate the privacy of the Organisation’s users, staff, contractors, services or systems. You must not, for example, share, redistribute or fail to properly secure data retrieved from the systems or services.
  • Securely delete all data retrieved during your research as soon as it is no longer required or within 14 days of the vulnerability being resolved, whichever occurs first (or as otherwise required by data protection law).

Legislation and good practice

  • This policy is designed to be compatible with common vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause the Company or associated organisations to be in breach of any legal obligations.
  • However, if legal action is initiated by a third party against you and you have complied with this policy, we can take steps to make it known that your actions were conducted in compliance with this policy.

We appreciate your assistance in keeping our products and services safe and secure.

V1.1 Published 2025

Privacy Policy

Background
Puredrive Energy Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our websites, www.puredrive-energy.co.uk and www.duracellenergy.com (“Our Sites”) and uses our Applications including our mobile apps, and will only collect and use personal data (relating to a business or a customer) in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is required on first use and following any updates to this policy. If you do not agree with our Privacy Policy, you will not be able to access Our Sites and Applications.

Definitions and Interpretation
In this Policy the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of Our Site or Applications
“Application” means any of our computer or mobile software applications which allow you to access, monitor and update your Account, account details and products and services provided by us or our partner providers
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 15, below
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003
“Data Protection Legislation” means all applicable legislation in force from time to time in the United Kingdom applicable to data protection and privacy including, but not limited to, the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (the “UK GDPR”); the Data Protection Act 2018 (and regulations made thereunder); and the Privacy and Electronic Communications Regulations 2003 as amended; and any applicable guidance or codes of practice issued by the Information Commissioner’s Office or other applicable regulatory authorities from time to time
“Special category / Sensitive” means personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sexual life, sexual orientation, biometric, or genetic data
“Our Sites” means www.puredrive-energy.co.uk and www.duracellenergy.com

  1. Information About Us

Our Sites are owned and operated by Puredrive Energy Ltd. a private company limited by shares registered in England under company number 10286123.

Main trading address: Unit 18a and 18b Orchard Industrial Estate, Evesham Rd, Toddington, Cheltenham, GL54 5EB.

Data Protection Officer

Email address: legal@puredrive-energy.co.uk.
Telephone number: 01386 577845.
Postal address: DPO, Puredrive Energy Ltd, Unit 18a and 18b Orchard Industrial Estate, Toddington, Cheltenham, GL54 5EB.

  1. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Sites, our social media channels or our Applications, including any temporary promotions we may run from time to time. Our Sites may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

  1. What Is Personal Data?

Personal data is defined by Data Protection Legislation as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

In simpler terms, it is any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

  1. What Are Your Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us directly to find out more or to ask any questions using the details in Part 16.
b) The right to access the personal data we hold about you. Part 14 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 16 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 16 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
i) Rights relating to automated decision-making and profiling.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 16.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 16.

  1. What Data We Collect

Depending upon your use of Our Sites and Applications, we may collect, use, transfer and process some or all of the personal and non-personal data set out below. See Part 15 for more information about our use of Cookies and similar technologies We do not collect ‘special category’ or ‘sensitive’ personal data, except in some very limited, exceptional circumstances which will be discussed in person with you if the need arises.

Personal data you put into forms, our applications, when entering a competition, promotion or survey on our Sites or Apps at any time. This includes personal data provided at the time of registering for our service, subscribing for services at any time, creating an account, posting material or requesting further services.

Requests that marketing material is sent to you

Personal data you provide via our social media platforms

Personal and non-personal data you provide to us when you contact us by message, post, telephone, video call or otherwise

Data you provide when you report a problem or provide other feedback including a record of any correspondence between us

Details of transactions you carry out on our Sites or Apps

Details of your visits to our Sites or Apps and the resources you use

Personal data you upload to our Sites or Apps and any other form of interaction data you provide

Information about your computer (e.g. your IP address, browser, operating system etc.) for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns which does not identify any individual.

System data and account or usage information and data and asset parameters from third parties about your system and usage, including App and Partner Portal login details, energy providers, National Grid and utility providers, product and service serial numbers, warranty information.

Depending on your circumstances and the products and services selected the personal data we gather about you includes: your name, address, business name and contact details, email address, phone number, financial information, personal identification information and any further personal data as required as part of the service or product provided or which you share through our Sites or Apps.

  1. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. We will use your personal data only when it is required to perform our contracts, when it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests and when we need to comply with a legal or regulatory obligation. We seek your consent in order to provide marketing content and communications to you. We use personal and non-personal data about you to:

Register you and your system on our Applications and manage and administer your account effectively

Present content and provide our services effectively to you

Provide information on and allow you to use products and services that you request or (with your consent) those products or services which will be of interest to you or to personalise your experience

Allow us to improve our service to you by responding to your customer service requests and feedback or review

Take steps at your request prior to entering into a contract or to carry out our contractual or regulatory obligations and provide you with the products and services under the terms of our contractual arrangements with you or in compliance with our regulatory obligations

Allow you to access and use our interactive services

Administer a contest, promotion, survey or other Site or App feature

Tell you about changes to our products or services

Provide or facilitate the provision of services directly or indirectly including keeping appropriate records

Manage payments for our products and services

In some circumstances it will be appropriate for us to combine your personal and non-personal data with other information that we hold about you, such as combining your name with geographic location, browsing history or purchasing history.

With your permission and/or where permitted by law, we may use your personal data for marketing purposes, which may include contacting you by email or telephone / text message or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time. You can update your contact preferences at any time by using the link contained in our email messages or by contacting us at any time via support.uk@duracellenergy.co.uk.

We may automate decisions for some of our processes. If at any point you wish to query any action that we take on this basis or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the Data Protection Legislation gives you the right to do so. Please contact us to find out more using the details in Part 16.

The following automated decisions may be applied:

Grid Services: third-party grid services or energy suppliers may apply commands to energy storage or EV charger systems to balance power on behalf of the national grid on days or at times of peak use based on location or grid area (“Grid Events”). This can include the temporary modification of charge or discharge settings in response to Grid Events.
Variable Rate Tariffs: we may use system users’ energy tariff information, localised weather forecasts and system information to apply commands to home energy storage or EV charger systems to charge or discharge at times which optimise cheap rate energy use (“Smart Mode”).
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 16.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

  1. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was collected.

  1. What is the retention process?

We will retain such personal data as is required to perform any services we provide to you and for a period of time thereafter to enable us to comply with our regulatory, legislative and business requirements. We regularly review our data retention obligations, to ensure we do not keep personal data for longer than is required to carry out those obligations.

  1. How and Where Do You Store or Transfer My Personal Data?

We will store your personal data primarily in the UK. This means that it will be fully protected under the Data Protection Legislation.

We may store some of your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards.

We may store some of your personal data in countries outside of the UK and EEA. These are known as “third countries”. We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:

We ensure that your personal data is protected under binding corporate rules. Binding corporate rules are a set of common rules which all our group companies are required to follow when processing personal data.

We will only store or transfer personal data in or to countries that are deemed to provide an adequate level of protection for personal data.

For further information about binding corporate rules, adequacy decisions and adequacy regulations, please refer to the Information Commissioner’s Office.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
having procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;
protecting data and systems using access controls, monitoring and oversight, encryption and other security protocols and implementing processes which require the collection, control and processing of personal data to be risk assessed in light of all the relevant circumstances.

  1. Do You Share My Personal Data?

We will only share personal data with third parties in accordance with this Privacy Notice.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We may share your personal data with other companies in our group for the purpose of delivering our products and services to you.

We may share personal data with third-parties for the purpose of them supplying us or you with certain products or services. Where we do this we will do so on the basis of contractual obligations which are designed to keep your data secure and only used for the purposes of delivering the specific product or service.

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above.

If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above.

We may contract with providers in the following sectors to supply our products and services. View the breakdown.

  1. How Can I Control My Personal Data?

12.1 In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Sites, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails or, at the point of providing your details).
12.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

  1. Can I Withhold Information?

You may access certain areas of Our Sites without providing any personal data at all. However, to use all features and functions available on Our Sites and to use our Applications you may be required to submit or allow for the collection of certain data.

  1. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 16. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 28 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress. Make a request for your personal data held by us.

  1. How Do You Use Cookies?

Our Sites and apps may place and access certain Cookies on your computer or device to distinguish users and improve the user experience of our Sites and Apps. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Sites and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Sites, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Sites mainly for understanding how the website performs, how you interact with our websites, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and to help speed up your future interactions with our websites.

Our Cookie Policy provides further details and is available here.

  1. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of the Data Protection Officer):

Email address: legal@puredrive-energy.co.uk.
Telephone number: 01386 577845.
Postal Address: FAO DPO, Puredrive Energy Ltd, Unit 18a & b, Orchard Industrial Estate, Toddington, Cheltenham, GL54 5EB.

  1. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Sites and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Sites following amendment. We recommend that you check this page regularly to keep up-to-date.

This Privacy Policy was last updated on 14 January 2025.

© Copyright – Puredrive Energy Ltd 2025

Website and App – terms of use

These are our website and app terms of use, v1.0.
By using our website and our apps, you are agreeing to comply with these terms of use (“Website & App Terms”). www.puredrive-energy.co.uk and www.duracellenergy.com are operated by Puredrive Energy Limited (“we”). We are registered in England and Wales under company number 10286123 and have our registered office at Maximeyes (Uk) Limited, 56-58 High Street, Sutton, Surrey, England, SM1 1EZ. All references to ‘we’, ‘us’, ‘our’ ,‘Puredrive Energy’ or ‘Duracell Energy’ in these Website & App Terms includes Puredrive Energy Limited and all our Group Companies, and our Group Companies may enforce these terms.

We are a trademark Licensee of Duracell Batteries BV and Duracell U.S. Operations, Inc. Duracell ® is a registered trademark used under licence. All rights are reserved.

Our Duracell Energy branded products, services and information are produced under licence.

These Website & App Terms, together with our Privacy Policy, govern our relationship with you in relation to our website, social media channels and apps.

If you do not agree to these Website & App Terms, you must not use our website or apps.

These Website & App Terms were last updated on 03 February 2025.

Definitions
For the purposes of these Website & App Terms “Group Company” means a company or corporation which is: (i) the ultimate Holding Company of a person; or (ii) a Subsidiary of a person; or (iii) a Subsidiary of the ultimate Holding Company of a person; or (iv) an Associate of a person; each as defined in Section 1159 of the Companies Act 2006 and Section 430 of the Corporation Tax Act 2010.
Updates
We may update and change our website from time to time for any reason, such as to reflect changes to our products and customer needs.
We may update our apps over time and you agree to download any relevant updates if you want to continue using our apps. We can’t promise that our apps will always work with the Android & iOS version that you have installed on your device.
We may stop making our apps available at any time without giving you notice, although we would always seek to give you reasonable notice if we do stop making our apps available.
We may also amend these terms from time to time, so please check back here before using our website or apps.
Availability
While we try to make our website and apps available at all times, we do not guarantee that our site, apps, or any content contained within, will always be available or be uninterrupted. We will not be liable if our website or apps are unavailable for any period of time.
App use
Certain functions of our apps will need an active internet connection to function and we are not responsible for the cost of any connection to our apps, nor if our apps do not function properly for you because you don’t have an active internet connection.
By using our apps, you are accepting responsibility for any charges incurred for connecting to the internet, including data roaming charges.
Other terms and conditions
These Website & App Terms are for use of our website, social media channels and apps only and are separate to any other contract we may have with you.
We will use any personal information you provide us with in accordance with our Privacy Policy and Cookie Policy.
If you purchase any goods from our site or apps, the terms and conditions for that product or service will apply.
Third party websites
Where our website or apps contain links to other sites provided by third parties, these links are provided for your information only and are not an endorsement.
We have no control over the contents of those third-party sites and so will not accept any responsibility for any materials on there.
Security
It’s your responsibility to keep your phone and access to our apps secure.
You must keep your user identification and passwords confidential and must not disclose these to any third party. If you know or suspect that anyone other than you knows your user identification code or password, you should change your password online immediately, and notify us at support.uk@duracellenergy.co.uk if you are still concerned.
We do not guarantee that our website or apps will be secure or free from bugs or viruses and you are responsible for configuring your own computer programmes and platform to access our site. You should use your own virus protection software.
Content and payment
We provide our website and apps free of charge and the content on our website is provided for general information only. It is not intended to amount to advice on which you should rely.
If we begin charging for use of our apps we will give you prior written notice and the option to decline paid for services. If you decline paid for services you may be required to stop using services which you had previously been using free of charge.
If we offer payment functionality through third party providers such as Apple Pay and Google Pay, and you choose to pay through these services, their respective terms and conditions will apply in addition to your agreements with us.
Although we make reasonable efforts to update and ensure the accuracy of the information we provide on our website and in our apps, we make no guarantee that the content on our website and in our apps is accurate, complete or up to date.
You must not attempt to copy or modify any part of our apps or our trademarks or website, or attempt to extract the source code of our apps, translate our apps into other languages, or make derivative versions of our apps.
Linking to our site
You may, of course, link to any page on our website as long as the link is for fair and legal purposes and is not used to damage or take advantage of our reputation.
We do move and delete pages from time to time, so links to anything other than our home page may not always work.
We may request links to be removed at any time, or if they contravene these Website & App Terms.
Intellectual property
We are a Licensee of Duracell
We own or have the legal rights to the copyright, trademarks and all other intellectual property rights contained in the content and materials on our website and app.
You must not sell, licence, distribute or otherwise make available the content of our website.
Nothing on our website or in our app gives anyone a licence or right to use any of the content without our prior written consent.
Liability
We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
We exclude all implied conditions, warranties, representations or other terms that may apply to our website or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with (i) your use of, or inability to use, our website or apps; or (ii) your use of or reliance on any content displayed on our website or apps.
Governing Law
These Website & Apps Terms are governed by the laws of England and Wales, and any disputes arising shall be dealt with exclusively by the English courts.
© Copyright – Puredrive Energy Ltd 2025

Application Deletion Policy

Puredrive Energy Application Deletion Policy

Within our Applications, there is the ability to request the deletion of the App or your account. By requesting deletion of the App or your account, you are sending a request to our Customer Service Team. You will receive a form to complete for further information.

If your request also involves the deletion of data, please note that we may be required to retain some types of data for legitimate business, regulatory or compliance reasons and our Customer Service Team will guide you through the process.

Any data we retain will be held in compliance with data protection legislation and the terms in our privacy policy, which you can find at https://duracellenergy.com/en/who-we-are/policies/privacy-policy/. Some functions of your system will only work if we can continue to access your data and your system.

Publication Date: 08/05/2025

Shopping Cart

    Scroll to Top